Milk Design Inc. (hereinafter referred to as "our company") will comply with the Act on the Protection of Personal Information and this Privacy Policy with regard to the handling of personal information of customers entrusted to us through the services (hereinafter referred to as "this service") provided through the website (hereinafter referred to as "this site") operated by our company, and will strive to properly manage and protect our customers' personal information.

1. Definition of Personal Information Personal information is information about an individual customer who uses this service (hereinafter referred to as "personal information"), such as the customer's accurate name, address, telephone number, and other information that can identify a specific individual.

2. Acquisition of Personal Information We will acquire personal information in a lawful and appropriate manner to the extent necessary for the provision of the Service, in light of the purpose of use set forth in 3 below.

3. Purpose of Use of Personal Information We use customers' personal information for the following purposes.
① To provide our products and Services ② To provide information about our products and Services ③ To respond to questions and inquiries from customers ④ To provide guidance and training to improve the quality of customer service ⑤ To process product purchases ⑥ To respond to inquiries made by credit card companies to investigate fraudulent card use ⑦ To respond to disclosure requests based on laws and regulations (inquiries based on legal grounds from government agencies, etc.)
⑧ To send ordered products and prizes for various campaigns, etc. ⑨ To improve our services ⑩ For our product development ⑪ Disclosure to third parties in a format that does not identify individuals when conducting statistics and analysis, etc. ⑫ To provide customers' personal information to third parties in order to achieve the purposes of use listed in ① to ⑩ above

If it becomes necessary to use a customer's personal information for purposes other than those listed above, we will inform the customer of the purpose of use in advance and obtain the customer's prior consent before using the information, except in the following cases:
① When it is necessary for the protection of a person's life, body, or property, and it is difficult to obtain the customer's consent. ② When it is particularly necessary for the improvement of public health or the promotion of healthy child development, and it is difficult to obtain the customer's consent. ③ When it is necessary to cooperate with a national or local government institution, or a person commissioned by them, in carrying out duties prescribed by law, and obtaining the customer's consent is likely to impede the performance of those duties.

If it becomes necessary to use personal information beyond the scope of the intended purpose, we will obtain consent again from the customer.

4. Management of personal information: We will make every effort to prevent the loss, destruction, falsification, leakage, etc. of personal information entrusted to us by our customers. In addition, to ensure the safety of personal information, we will take information security measures and strive to prevent unauthorized access, leakage, loss, falsification, etc. of personal information. In addition, when handling personal information, we will take organizational safety control measures, human safety control measures, physical safety control measures, and technical safety control measures as necessary and appropriate safety measures.

5. Provision to third parties In order to achieve the purposes of use, we may provide customers' personal information to the extent specified in 6 below.

6. Consignment to business partners Our company may outsource the handling of personal information to external companies within the scope of the intended use.
When selecting a trustee, we will confirm that the trustee handles personal information appropriately, and will require the trustee to handle customers' personal information appropriately by clearly stating items regarding the appropriate handling of personal information in the trustee agreement.
When entering into a business outsourcing contract, we will review and select a contractor who meets our standards for suitability and personal information protection, take necessary measures such as entering into a contract regarding the handling of personal information, and provide necessary and appropriate supervision of the contractor.

7. Disclosure, correction, and suspension of use of personal information We will respond appropriately to requests from customers to disclose, correct, or suspend use of personal information held by our company. However, we may ask you to submit necessary documents for identity verification and our procedures. *A handling fee will be charged for the disclosure of personal information.

8. Cookies This service uses cookies to provide our customers with more convenient use of the service and to provide better service. Cookies are a technology that allows our company to identify customers' computers, but they do not identify individual customers.

9. Use of Google Analytics This site uses Google Analytics to understand how the site is being used. Google Analytics uses cookies to collect user information. For an explanation of the Google Analytics terms of use and privacy policy, please visit the Google Analytics site.
・Google Analytics Terms of Use ・Google Policies and Terms

10. Contact point For inquiries regarding our handling of personal information, please contact us at the following address.
Email: hello@milkdesign.jp
Phone: 0158-85-7302 (Hours: 10:00-16:00 (excluding weekends and holidays))

11. Privacy Policy Change Procedure We will change this Privacy Policy as necessary. However, if we make changes to this Privacy Policy that require customer consent under law, the changed Privacy Policy will only apply to users who have agreed to the changes in a manner specified by our company. If we change this Privacy Policy, we will publicize the implementation date and content of the changed Privacy Policy by displaying it on this website or by other appropriate means, or notify customers.